Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use QwikForms, we collect information you provide directly to us, including:

• Account Information: Email address, name, and authentication credentials
• Website Information: Website URLs, domain names, and website descriptions
• Form Submissions: Data submitted through forms on your websites using our service
• Communication: Messages you send to us through our contact forms or support channels

1.2 Information We Collect Automatically

When you use our service, we automatically collect certain information, including:

• Usage Data: Information about how you use our service, including API calls, submission volumes, and feature usage
• Device Information: IP address, browser type, operating system, and device identifiers
• Log Data: Server logs, error reports, and performance metrics

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our form management service
• Process and deliver form submissions to your verified email addresses
• Send you technical notices, updates, security alerts, and administrative messages
• Respond to your comments, questions, and customer service requests
• Monitor and analyze trends, usage, and activities in connection with our service
• Detect, investigate, and prevent fraudulent transactions and abuse
• Comply with legal obligations and protect our rights

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

3.1 With Your Consent

We may share your information with third parties when you give us explicit consent to do so.

3.2 Service Providers

We work with third-party service providers who perform services on our behalf, including:

• Cloud hosting and infrastructure providers (Cloudflare)
• Email delivery services
• Analytics and monitoring services

3.3 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities.

3.4 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure API tokens with configurable rotation
• Rate limiting and spam protection
• Regular security audits and monitoring
• Access controls and authentication mechanisms

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period after account closure
• Form Submissions: Retained according to your account settings and legal requirements
• Log Data: Typically retained for 90 days for security and operational purposes

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can request access to your personal information
• Correction: You can request correction of inaccurate information
• Deletion: You can request deletion of your personal information
• Portability: You can request a copy of your data in a structured format
• Opt-out: You can opt out of certain communications and data processing

To exercise these rights, please contact us at privacy@qwikforms.io.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Adequacy decisions by relevant authorities
• Standard contractual clauses
• Other legally recognized transfer mechanisms

8. Children's Privacy

Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided us with personal information, please contact us so we can take appropriate action.

9. Third-Party Links

Our service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we make changes, we will:

• Update the "Last updated" date at the top of this policy
• Notify you by email if the changes are material
• Post the updated policy on our website

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Legal Basis for Processing (EU Users)

If you are located in the European Economic Area, our legal basis for processing your personal information includes:

• Contract: Processing necessary to provide our services
• Legitimate Interest: For improving our services, security, and business operations
• Consent: Where you have given explicit consent
• Legal Obligation: Where required by applicable law